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Are you answering the wrong kinds of questions?

How someone asks you a question tells you what is they're seeking from you: validation, or a solution. If you answer a validation seeker's question with a solution oriented response (or vice versa), you're apt to wind up with a dissatisfied client, reader or customer,...

Liberty’s Teeth: Lessons in rocking your audience

My uncle Paul (my Dad's bro) plays rhythm guitar in a rock cover band called Liberty's Teeth. And they're pretty fantastic. The band is often booked to play at bars and nightclubs, though they also have several bookings for weddings and parties too. I got to see them...