What does a Can-Do-Ologist Do?

The Twitter answer

I help you do more of whatever lights you up, makes you money & makes you happy, and less of all the rest.

The “more than 140 characters” answer

I work with creative entrepreneurs who have established and growing businesses. I help you get closer to your “ideal day” by figuring out what you can delegate and how, and by building structure and systems around your tasks or projects so they’re effective instead of busywork. I also lend a hand with a variety of tasks, from customer care to copywriting, web page tweaks to social media management (and all sorts of stuff in between).

Don’t hire me because you’re “busy.” Hire me because you want to be busy with the right stuff.

You can be positively swamped with things that need to be done and still be happy. The determining factor is whether you’re passionately consumed with whatever’s on your list, or you’re doing it out of obligation or the feeling that you have to do it yourself.

I can help you move from being constricted by the stuff that needs your attention to being free to get busy with the stuff you love doing while being supported in the rest. And that’s who I want to work with–not a “busy” person, but a person who thrives when their day is full of the right stuff and wants the support to get there.

Tasks I can happily scooch from your to-do list onto my to-do list include:

Customer Care & Communication

Click here to read more about Customer Care Concierge Services

setting up and scheduling newsletters and broadcast emails
sorting the incoming email into groupings that make it easier for you to read and respond to them
responding to emails (always written in the voice and spirit of you and your business) in a warm, personable, professional-but-human way so that your biz maintains the highest level of customer attention and interaction without tying you to your inbox for hours each day
providing feedback on patterns in your email, noting oft-repeated questions, common sources of comments and inquiries, or fodder for future blog posts, articles and products
crafting solutions and next steps for those patterns noted above: editing your web copy so that the oft-repeated questions are more clearly answered, adding links to your social media profiles to those common sources of comments and inquiries, and helping brainstorm the structure for those next posts and products
creating email templates to provide jumping-off points for frequently-occurring conversations
composing autoresponders for your products and mailing lists (because no one should be subjected to yet another default autoresponder–and definitely not your customers!)

Polishing Your Online Presence ‘Til It Gets All Sparkly

copyediting blog posts, articles, emails, webpages and other writings
revamping a webpage
updating social media profile pages so that who you are remains current and consistent across the web (and makes you easily findable by your people)
strategizing ways of connecting and utilizing your various online outposts to help you reach more of your Right People in effective–and time efficient!–ways

Helping to Solve Your Collaboration Conundrums

brainstorming with you on how to most effectively use your support team to help your business flourish or to simply accomplish a specific project, or brainstorming on locating and assembling the best support team for your time, money and goals
crafting a way to help you stay on top of your projects, tasks, and to-do lists that fits YOU (aren’t you tired of it always being the other way around?)

The “not my specialty” rundown

I don’t do event and travel planning. I don’t even like doing that for myself!

I’m not a marketer. I am great at coming up with ideas for connecting different parts of your audience/customer base or polishing your existing copy so that it hits home with the people you’re hoping to reach, but I don’t create marketing plans or publicity schedules, and I’m not a launch specialist. I’m happy to suggest others who are, though!

I won’t do cold calling. When it comes to customer connections, I confidently put myself at the top of the crowd. But part of the reason for that is I don’t do for other businesses what would irritate me if a business interacted with me that way–and cold calling falls into that category. I hate receiving cold calls, so I won’t make them.

I’m not a call or message center. If you need someone to spend time on the phone for your business, I’m not the best fit for you. An occasional phone call here and there incidental to other tasks–like calling to verify your account info or to cancel an appointment–is fine. But if the telephone is your primary means of connecting with your customers, there are other VAs out there who will be more your style than I am.

I’m not a project manager. “Project management” is a separate speciality of its own. I can help you structure your projects and tasks. I will happily help you figure out what kind of online collaboration software best fits you and your support team, and get that set up. I’ll work with you to ensure that you’re seeing all sides of a project or an issue. But I’m not a “project manager” in the traditional (or corporate) sense of that phrase.