You Don’t Have To Convince Daryl Dixon

Fact: You will never need to convince Daryl Dixon of the value of a crossbow. If you’re not a fan of The Walking Dead, Daryl Dixon is one of the television show’s lead characters, and a guy you’d want on your side during a zombie apocalypse....

Are you answering the wrong kinds of questions?

How someone asks you a question tells you what is they’re seeking from you: validation, or a solution. If you answer a validation seeker’s question with a solution oriented response (or vice versa), you’re apt to wind up with a dissatisfied client,...

A Tale of Two Camps: Reassurance-focused & Results-focused

People go seeking assistance for myriad reasons. When it comes to solopreneurs seeking assistance from a virtual assistant, though, there are two main camps of people: those who are seeking help with tasks and projects, and those who are seeking help with overwhelm,...

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